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jueves, 17 de noviembre de 2011

A Systemic-Structural Theory of Activity: Applications to Human Performance and Work Design


A Systemic-Structural Theory of Activity: Applications to Human Performance and Work Design
By Gregory Bedny, Waldemar Karwowski



  • Publisher:   CRC
  • Number Of Pages:   526
  • Publication Date:   2006-07-27
  • ISBN-10 / ASIN:   0849397642
  • ISBN-13 / EAN:   978084939764



Product Description: 
The last several decades have demonstrated dramatic technological changes that influence work conditions in all applied domains, including manufacturing, transportation, and human-computer interactions. These changes require new approaches to the study of human performance. Activity theory, in particular has become increasingly popular with those who study human work dynamics.
A Systemic-Structural Theory of Activity: Applications to Human Performance and Work Design discusses general activity theory (AT) and introduces systematic structural activity theory (SSAT) and its applications to the study of human work.
The book contains multiple practical examples of systemic-structural theory of activity analyses, including a study of production operations in the manufacturing environment, system safety evaluation, work improvement, equipment design, and robot system performance. It also provides examples of the design of human/computer interaction tasks, training, efficiency, work motivation, fatigue, personality, and individual style of performance.
This book addresses the wide audience of psychologists working in fields such as Industrial/Organizational Psychology, Experimental, and Cognitive Psychology. It can also be of use to computer science specialists and other professionals who study human work activity and education.


Intelligent Organizations: Powerful Models for Systemic Management


Intelligent Organizations: Powerful Models for Systemic Management
By Markus Schwaninger


  • Publisher:   Springer
  • Number Of Pages:   240
  • Publication Date:   2006-07-12
  • ISBN-10 / ASIN:   3540298762
  • ISBN-13 / EAN:   9783540298762


Product Description: 
This book offers an innovative approach to overcome the crisis of management in the face of complexity. The systems approach to management will help to develop the new kind of intelligent organizations so urgently needed. This approach is a powerful tool, grounded in organizational cybernetics and systems dynamics. The approach will allow managers and advanced students of management cope with organizational complexity in an effective way. The book is a source for improvement of any kind of organizations, private or public, non-profit, large or small. The systems approach, on which this book is grounded, makes this book different from many conventional books on organizations. 

Summary: Important concepts for up-to-date management
Rating: 5

This book is a very important book. Besides its solid theoretical foundations it is a very practical book. It will help managers to better understand their role in the complex world where companies and organizations in general have to operate. The role of managers in organizations is basically to design their organizations and to steer them so they are able to cope steadily with the complexity they have to face, in the outside environment as well as inside, in order to achieve their purposes. This means helping their organizations to be more "intelligent".

To show how to do this the author establishes an integrative Framework for the Design and Development of Intelligent Organizations containing five core components which are interrelated: Activities, Structure, Behavior, Basic Parameters (Identity, Ethos and Vision) and Time. Each of them is described in great detail and the implications of its adequate inclusion and design is thoroughly treated.

Three very important theories (The Model of Systemic Control-MSC), The Viable System Model-VSM and the Team Syntegrity model-TSM) are described and coherently incorporated into the framework.

Another very relevant aspect of this book is the great attention dedicated to the implications that three clearly identified necessary types of management (Operative, Strategic and particularly Normative) have on the companies and organizations' long term viability.

In summary I think that this book is a must for managers interested in knowing the very advanced concepts and tools which are today available and ready-to-use for helping them to steer their companies through the actual (and quite probably future) turbulent environments in which they operate.

Summary: For both academics and practitioners
Rating: 5
It is hard to find in management literature books with the right mixture of theoretical rigor, empirical support, and practical advice. This book is one of such a kind. The book presents a novel integrative framework for management, using three well known academic models: The Model of Systemic Control - developed by the author -, the Viable System Model and the Team Sintegrity model. This schema allows to address the whole picture of several organizational issues that usually are treated separately: structure, behavior, functions, human/social conditions and time. What is known as the Systems Approach. As the author says in the first lines: "This is not a book about how to run a company. It is about how to look at the world differently". It is full with real-life examples and occasional exploration of other areas such as computer simulation and complexity theory which underpin the ideas in the book. And besides, the author's style guarantees a very pleasing reading.

miércoles, 2 de noviembre de 2011

Southwest Airlines (Corporations That Changed the World)

Southwest Airlines (Corporations That Changed the World)
Chris Lauer




Southwest Airlines turns in-depth interviews with the company's leaders, managers, employees, and passengers into a powerful case study of this highly successful, game-changing business. Ranging from the early days of the company to the present, the book covers the history of the airline and its founders, while also detailing the unique corporate culture that attracts employees and passengers alike. Throughout its history, Southwest has championed a culture that puts employees first, creating a productive workforce by hiring for "attitude before aptitude" (because skills can be taught) and allowing employees to be themselves at work. The founders' philosophies of "servant leadership" and a "fun-LUVing" attitude continue to attract employees and influence the company's daily work today. In detailing the airline's inner workings in the words of its own people, this book shows other companies how they can emulate Southwest's powerful business model and strategies, as well as its hiring practices and corporate culture.




The Southwest Airlines Way : Using the Power of Relationships to Achieve High Performance




The Southwest Airlines Way : Using the Power of Relationships to Achieve High Performance
Jody Hoffer Gittell

Management lessons from the world's most profitable airline "If you want to understand how one organization can change the competitive rules of the game for an entire industry, read this book."--James L. Heskett, Baker Foundation Professor, Harvard Business School and Coauthor of The Value-Profit Chain Fortune magazine calls Southwest Airlines "the most successful airline in history." With a market value greater than the rest of the U.S. airline industry combined, Southwest Airlines is an amazing company with amazing management practices. Drawing on extensive research and interviews with frontline Southwest employees, managers, and senior executives­­The Southwest Airlines Way explains how Southwest's relationship-based performance principles can be adopted by managers in any industry, with dramatic results. Full of frontline tales of Southwest's innovative management style, this compelling book explains how Southwest's relentless focus on high-performance relationships and its people-management practices have been the key to its unparalleled success in the airline industry. It reveals how any organization willing to invest the time and effort can learn from Southwest's management style by creating shared goals, shared knowledge, and mutual respect among management, employees, and suppliers. This is the secret of how Southwest consistently outperforms its competitors in the high-pressure, timesensitive airline industry.