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jueves, 17 de noviembre de 2011

A Systemic-Structural Theory of Activity: Applications to Human Performance and Work Design


A Systemic-Structural Theory of Activity: Applications to Human Performance and Work Design
By Gregory Bedny, Waldemar Karwowski



  • Publisher:   CRC
  • Number Of Pages:   526
  • Publication Date:   2006-07-27
  • ISBN-10 / ASIN:   0849397642
  • ISBN-13 / EAN:   978084939764



Product Description: 
The last several decades have demonstrated dramatic technological changes that influence work conditions in all applied domains, including manufacturing, transportation, and human-computer interactions. These changes require new approaches to the study of human performance. Activity theory, in particular has become increasingly popular with those who study human work dynamics.
A Systemic-Structural Theory of Activity: Applications to Human Performance and Work Design discusses general activity theory (AT) and introduces systematic structural activity theory (SSAT) and its applications to the study of human work.
The book contains multiple practical examples of systemic-structural theory of activity analyses, including a study of production operations in the manufacturing environment, system safety evaluation, work improvement, equipment design, and robot system performance. It also provides examples of the design of human/computer interaction tasks, training, efficiency, work motivation, fatigue, personality, and individual style of performance.
This book addresses the wide audience of psychologists working in fields such as Industrial/Organizational Psychology, Experimental, and Cognitive Psychology. It can also be of use to computer science specialists and other professionals who study human work activity and education.


Intelligent Organizations: Powerful Models for Systemic Management


Intelligent Organizations: Powerful Models for Systemic Management
By Markus Schwaninger


  • Publisher:   Springer
  • Number Of Pages:   240
  • Publication Date:   2006-07-12
  • ISBN-10 / ASIN:   3540298762
  • ISBN-13 / EAN:   9783540298762


Product Description: 
This book offers an innovative approach to overcome the crisis of management in the face of complexity. The systems approach to management will help to develop the new kind of intelligent organizations so urgently needed. This approach is a powerful tool, grounded in organizational cybernetics and systems dynamics. The approach will allow managers and advanced students of management cope with organizational complexity in an effective way. The book is a source for improvement of any kind of organizations, private or public, non-profit, large or small. The systems approach, on which this book is grounded, makes this book different from many conventional books on organizations. 

Summary: Important concepts for up-to-date management
Rating: 5

This book is a very important book. Besides its solid theoretical foundations it is a very practical book. It will help managers to better understand their role in the complex world where companies and organizations in general have to operate. The role of managers in organizations is basically to design their organizations and to steer them so they are able to cope steadily with the complexity they have to face, in the outside environment as well as inside, in order to achieve their purposes. This means helping their organizations to be more "intelligent".

To show how to do this the author establishes an integrative Framework for the Design and Development of Intelligent Organizations containing five core components which are interrelated: Activities, Structure, Behavior, Basic Parameters (Identity, Ethos and Vision) and Time. Each of them is described in great detail and the implications of its adequate inclusion and design is thoroughly treated.

Three very important theories (The Model of Systemic Control-MSC), The Viable System Model-VSM and the Team Syntegrity model-TSM) are described and coherently incorporated into the framework.

Another very relevant aspect of this book is the great attention dedicated to the implications that three clearly identified necessary types of management (Operative, Strategic and particularly Normative) have on the companies and organizations' long term viability.

In summary I think that this book is a must for managers interested in knowing the very advanced concepts and tools which are today available and ready-to-use for helping them to steer their companies through the actual (and quite probably future) turbulent environments in which they operate.

Summary: For both academics and practitioners
Rating: 5
It is hard to find in management literature books with the right mixture of theoretical rigor, empirical support, and practical advice. This book is one of such a kind. The book presents a novel integrative framework for management, using three well known academic models: The Model of Systemic Control - developed by the author -, the Viable System Model and the Team Sintegrity model. This schema allows to address the whole picture of several organizational issues that usually are treated separately: structure, behavior, functions, human/social conditions and time. What is known as the Systems Approach. As the author says in the first lines: "This is not a book about how to run a company. It is about how to look at the world differently". It is full with real-life examples and occasional exploration of other areas such as computer simulation and complexity theory which underpin the ideas in the book. And besides, the author's style guarantees a very pleasing reading.

miércoles, 2 de noviembre de 2011

Southwest Airlines (Corporations That Changed the World)

Southwest Airlines (Corporations That Changed the World)
Chris Lauer




Southwest Airlines turns in-depth interviews with the company's leaders, managers, employees, and passengers into a powerful case study of this highly successful, game-changing business. Ranging from the early days of the company to the present, the book covers the history of the airline and its founders, while also detailing the unique corporate culture that attracts employees and passengers alike. Throughout its history, Southwest has championed a culture that puts employees first, creating a productive workforce by hiring for "attitude before aptitude" (because skills can be taught) and allowing employees to be themselves at work. The founders' philosophies of "servant leadership" and a "fun-LUVing" attitude continue to attract employees and influence the company's daily work today. In detailing the airline's inner workings in the words of its own people, this book shows other companies how they can emulate Southwest's powerful business model and strategies, as well as its hiring practices and corporate culture.




The Southwest Airlines Way : Using the Power of Relationships to Achieve High Performance




The Southwest Airlines Way : Using the Power of Relationships to Achieve High Performance
Jody Hoffer Gittell

Management lessons from the world's most profitable airline "If you want to understand how one organization can change the competitive rules of the game for an entire industry, read this book."--James L. Heskett, Baker Foundation Professor, Harvard Business School and Coauthor of The Value-Profit Chain Fortune magazine calls Southwest Airlines "the most successful airline in history." With a market value greater than the rest of the U.S. airline industry combined, Southwest Airlines is an amazing company with amazing management practices. Drawing on extensive research and interviews with frontline Southwest employees, managers, and senior executives­­The Southwest Airlines Way explains how Southwest's relationship-based performance principles can be adopted by managers in any industry, with dramatic results. Full of frontline tales of Southwest's innovative management style, this compelling book explains how Southwest's relentless focus on high-performance relationships and its people-management practices have been the key to its unparalleled success in the airline industry. It reveals how any organization willing to invest the time and effort can learn from Southwest's management style by creating shared goals, shared knowledge, and mutual respect among management, employees, and suppliers. This is the secret of how Southwest consistently outperforms its competitors in the high-pressure, timesensitive airline industry.



domingo, 23 de octubre de 2011

The Walt Disney Company: Los reyes del del

The Walt Disney Company: Los reyes del entretenimiento


A continuación les comparto un artículo de la revista Harvard Business Review del autor Michael Rukstad, donde podemos evidenciar de una forma breve un poco de la historia de Walt Disney y de esta forma ver como se convierte en un modelo de gestión y liderazgo a nivel mundial, donde a pesar de las dificultades a salido adelante.

Inicio de la publicación
El resurgimiento de The Walt Disney Company bajo la dirección de Michael Eisner se consideraba como una de las grandes historias de transformación de finales del siglo XX. Cuando Eisner llegó, en 1984, Disney languidecía y había escapado por poco a una adquisición y a la fragmentación. A finales del año 2000, sin embargo, los ingresos habían aumentado de 1.650 a 25.000 millones de dólares, mientras que los beneficios netos lo hacían de 100 a 1.200 millones (véase Anexo 1). Durante los primeros 15 años de Eisner, Disney generó para sus accionistas un rendimiento total anual del 27%.
Los analistas atribuían a Eisner gran parte del mérito de la resurrección de Disney. Descrito con «más dedicación que la Madre Teresa», Eisner tenía fama de duro.2 «Si no eres duro –decía–, no consigues calidad. Si eres blando e indeciso, como nuestros personajes, te conviertes en el enclenque de la playa, y a la gente de este negocio no le importa echarte arena en la cara».


 

La evaluación de desempeño individual

MANUAL DE INSTRUMENTOS DE GESTION Y DESARROLLO DE LAS PERSONAS EN LAS ORGANIZACIONES Capitulo 8
La evaluación de desempeño individual

Esta obra ofrece un centenar de propuestas y soluciones para múltiples aspectos de la vida empresarial en los que el protagonismo reside fundamentalmente en las personas. Cada instrumento incluye una presentación, su finalidad, soluciones e informaciones que ofrece, posibles acciones de implementación, e indicadores de calidad para su uso.

Directivos, managers, responsables de equipos, ámbito de recursos humanos y formación, comunicación interna, además de profesores, formadores, consultores son sus usuarios, así como estudiantes de Master de RRHH, MBA, EMBA.

Hoy les comparto uno de los capitulos de este valioso libro, el tema que encontraras trata sobre la evaluación de desempeño.



martes, 30 de agosto de 2011

Assessment Centre as an Effective Tool to Select the Potential Candidate for Future Management Needs of an Organization.

Autores:

Amen, Ume-1

Fuente:

Interdisciplinary Journal of Contemporary Research in Business; Jun2010, Vol. 2 Issue 2, p134-142, 9p, 1 Chart

Tipo de documento:

Article

Descriptores:

*ASSESSMENT centers (Personnel management procedure)
*EXECUTIVES -- Training of
*PROMOTIONS
*EXECUTIVES -- Attitudes
*INDUSTRIAL relations
*PSYCHOLOGISTS
*RESEARCH
*JOB skills
EVALUATION methodology
EQUIPMENT & supplies

Términos geográficos:

UNITED States

Palabras clave proporcionadas por el autor:

Assessment Centre
Effective Tool
Future Management
Needs
Organization
Potential Candidate

NAICS/Industry Codes :

611430 Professional and Management Development Training
 

Resumen:

 

The objective of the study is to determine that assessment center plays a vital role for the selection of new managers and their subsequent promotions. The second objective of the research was to find out that what are the skills and competencies which are required for the selection of the managers. Assessment center is a systematic set of selection tools, such as group discussions, interviews, in-tray exercise, case studies / scenarios, business game, written tests and presentations etc. it has greater impact when they appear relevant for the job and explore positive response from participants. Based on the results of this research, we can assess the multiple characteristics and job behaviors which are deemed necessary for a specific job. It also enables the assessors to formulate the predictions after the comprehensive evaluation of the candidate that how he will behave in the future particularly for the organization. Assessment center measures job-related attributes and behavior of the candidate rather than other characteristics which are irrelevant or not have the utmost importance to perform the particular job for which he was going to be assessed. It builds the quality of relationships between organizations and their employees. They feel valued by their company. Participation in an assessment demonstrates the company's commitment to employees. [ABSTRACT FROM AUTHOR]


Copyright of Interdisciplinary Journal of Contemporary Research in Business is the property of Interdisciplinary Journal of Contemporary Research in Business and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
 

Afiliaciones del autor:

1Lecturer , PAF-KIET Korangi Campus , Karachi

ISSN:

2073-7122

CONSTRUCTING PARALLEL SIMULATION EXERCISES FOR ASSESSMENT CENTERS


Autores:

 

Fuente:

Personnel Psychology; Spring2009, Vol. 62 Issue 1, p137-170, 34p, 6 Charts
 

Tipo de documento:

Article
 

Descriptores:



923130 Administration of Human Resource Programs (except Education, Public Health, and Veterans' Affairs Programs)
541612 Human Resources Consulting Services
 

Resumen:

 

Assessment centers rely on multiple, carefully constructed behavioral simulation exercises to measure individuals on multiple performance dimensions. Although methods for establishing parallelism among alternate forms of paper-and-pencil tests have been well researched (i.e., to equate tests on difficulty such that the scores can be compared), little research has considered the why and how of parallel simulation exercises. This paper extends established procedures for constructing parallel test forms to dimension-based behavioral simulations. We discuss reasons for establishing comparable, alternate simulation forms and discuss the issues raised when applying traditional procedures to simulation exercises. After proposing a set of guidelines for establishing alternate forms among simulations, we apply these guidelines to simulations used in an operational assessment center. [ABSTRACT FROM AUTHOR]


Copyright of Personnel Psychology is the property of Wiley-Blackwell and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
 

Afiliaciones del autor:

1University of Illinois at Urbana-Champaign
 

Recuento total de palabras:

12859

ISSN:

0031-5826



Examining the effects of communicationapprehension within assessment centres

Imágenes

Chart Diagram Chart Graph

Autores:


Fuente:

Journal of Occupational & Organizational Psychology; Sep2010, Vol. 83 Issue 3, p663-671, 9p, 1 Diagram, 2 Charts, 1 Graph

Tipo de documento:

Article

Descriptores:


 

Resumen

 

Communication apprehension (CA), an individual difference variable not previously examined within assessment centres, was negatively related to critical thinking and oral communication scores. CA also mediated the relationships between participants' extraversion and emotional stability and their dimension scores. In addition, results indicated that for critical thinking scores, there was a significant interaction between exercise form (i.e., a presentation vs. group discussion) and CA. [ABSTRACT FROM AUTHOR]


Copyright of Journal of Occupational & Organizational Psychology is the property of Wiley-Blackwell and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

 

Afiliaciones del autor:

1University of Michigan, Flint, USA
2Indiana University, Bloomington, USA

 

ISSN:

09631798
 

DOI:

10.1348/096317909X463652
 
DESCARGAR

domingo, 10 de julio de 2011

Handbook of Improving Performance in the Workplace, Measurement and Evaluation (Volume 3)

Handbook of Improving Performance in the Workplace, Measurement and Evaluation (Volume 3)


Descripción del producto
El tercer volumen de la Guía de Mejora del rendimiento en el trabajo se centra en la medición y evaluación, y representa una valiosa adición a la literatura que apoya el campo y la práctica del diseño de sistemas de instrucción.

Con las contribuciones de destacados especialistas y profesionales nacionales, en este libro está lleno de información sobre la prueba del tiempo las teorías, la investigación de vanguardia, los desarrollos y aplicaciones, y ofrece una revisión exhaustiva de la información más pertinente de que disponga sobre temas críticos, como: Medición y evaluación del aprendizaje y el rendimiento, la evaluación Diseñar, cualitativa y cuantitativa de las mediciones de rendimiento, basada en la evidencia mediciones de rendimiento, análisis de datos, planificación de Medición del Desempeño y Evaluación, Estrategias para la Implementación, evaluación de estrategia empresarial, medición y evaluación en los sectores sin fines de lucro, entre muchos otros. También contiene estudios de casos ilustrativos y herramientas de apoyo al desempeño.

Patrocinado por la Sociedad Internacional para el Mejoramiento del Desempeño (ISPI), el Manual de Mejora del rendimiento en el trabajo, en tres tomos de referencia, abarca tres áreas principales de interés, incluyendo diseño instruccional y de Capacitación, Selección e implementación de intervenciones de rendimiento y, Medición y Evaluación.

http://www.megaupload.com/?d=WH504GQM

Handbook of Improving Performance in the Workplace, The Handbook of Selecting and Implementing Performance Interventions (Volume 2)

Handbook of Improving Performance in the Workplace, The Handbook of Selecting and Implementing Performance Interventions (Volume 2)



Descripción del producto

 En este volumen innovador, destacados profesionales y académicos de todo el mundo ofrecen una revisión seria de la información más actualizada disponible sobre las intervenciones de rendimiento, todo ello presentado dentro de un marco integral que ayuda a asegurar el logro de resultados significativos.

Ante más de 30 intervenciones de rendimiento, con temas tan variados como sistemas de incentivos, e-Learning, planificación de la sucesión y el coaching ejecutivo, este libro guía a los lectores a través del desarrollo de sistemas integrales de mejora del rendimiento. Cada capítulo se ilustra en términos prácticos la forma de seleccionar, planificar, implementar y administrar las intervenciones de rendimiento, así como la forma de evaluar sus resultados. A través de mejores prácticas de investigación, análisis comparativos, estudios de casos ilustrativos de todo el mundo, y la orientación editorial sobre la manera de unir diversas intervenciones, el manual es una guía importante para lograr los resultados deseados en el lugar de trabajo y más allá.

Patrocinado por la Sociedad Internacional para el Mejoramiento del Desempeño (ISPI), el Manual de Mejora del rendimiento en el trabajo, en tres tomos de referencia, abarca tres áreas principales de interés, incluyendo diseño instruccional y de Capacitación, Selección e implementación de intervenciones de rendimiento y, Medición y Evaluación.

http://www.megaupload.com/?d=BFPP2Y26

Handbook of Improving Performance in the Workplace, The Handbook of Selecting and Implementing Performance Interventions (Volume 1)

Handbook of Improving Performance in the Workplace, The Handbook of Selecting and Implementing Performance Interventions (Volume 1)




Descripción del producto




Con las aportaciones de los principales estudiosos nacionales e internacionales y profesionales, este volumen ofrece un "estado de la técnica de" mirar a ID, frente a los grandes cambios que han ocurrido en casi todos los aspectos de la ID en la última década y ofrece tanto en la teoría y "cómo hacer" la información de ID y los profesionales de la mejora del rendimiento profesionales que deben estar al día en su campo.
Este volumen va más allá de las referencias ID de cualquier otro enfoque: es útil para estudiantes y profesionales en todos los niveles, sino que se basa en las investigaciones más recientes y la teoría, y que proporciona una cobertura de hasta-al minuto de temas que no se encuentra en cualquier libro de otro tipo de identificación. Se ocupa de temas de actualidad tales como el análisis de tareas cognitivas, estrategias de enseñanza basadas en la investigación cognitiva, los métodos de recopilación de datos, juegos, de orden superior, resolución de problemas y la experiencia, el aprendizaje psicomotor, la gestión de proyectos, en asociación con los clientes y la gestión de una función de capacitación. También ofrece una nueva forma de ver lo que es ID, y la historia más completa de ID publicado nunca.
Patrocinado por la Sociedad Internacional para el Mejoramiento del Desempeño (ISPI), el Manual de Mejora del rendimiento en el trabajo, en tres tomos de referencia, abarca tres áreas principales de interés, incluyendo diseño instruccional y de Capacitación, Selección e implementación de intervenciones de rendimiento y, Medición y Evaluación.

Acerca del autorLos Editores
Kenneth H. Silber es presidente de la Consultoría del Rendimiento Silber, emérito profesor asociado de la Universidad de Illinois y profesor adjunto en la Universidad Capella. Él ha estado contribuyendo a la consultoría del rendimiento y los campos de diseño instruccional desde sus inicios hace cuarenta años. Él ha sido coautor de varios libros, incluyendo las competencias de diseño de Instrucción (IBSTPI), y escribir materiales de capacitación que el trabajo (Pfeiffer).
Wellesley (Rob) Foshay es director de investigación del Grupo de Tecnología Educativa de Texas Instruments. A través del Grupo Foshay, habla y publica con frecuencia y forma parte del consejo editorial de las cuatro revistas de investigación en tecnología educativa. Él es un miembro fundador de IBSTPI, y co-autor de sus competencias diseño instruccional. Sirvió en el Consejo de Administración de ISPI, contribuyó a la creación de su programa de certificación, y fue honrado con los Estados miembros de la Sociedad para la Vida y premios por Servicio Distinguido. Ha contribuido con más de 70 artículos más importantes a la investigación de revistas y libros en una amplia variedad de temas en la formación, la tecnología y la educación y es el co-autor de la escritura material de entrenamiento que el trabajo (Pfeiffer).

With the contributions from leading national and international scholars and practitioners, this volume provides a "state-of-the-art" look at ID, addressing the major changes that have occurred in nearly every aspect of ID in the past decade and provides both theory and "how-to" information for ID and performance improvement practitioners practitioners who must stay current in their field.This volume goes beyond other ID references in its approach: it is useful to students and practitioners at all levels; it is grounded in the most current research and theory; and it provides up-to-the-minute coverage of topics not found in any other ID book. It addresses timely topics such as cognitive task analysis, instructional strategies based on cognitive research, data collection methods, games, higher-order problem-solving and expertise, psychomotor learning, project management, partnering with clients, and managing a training function. It also provides a new way of looking at what ID is, and the most comprehensive history of ID ever published.Sponsored by International Society for Performance Improvement (ISPI), the Handbook of Improving Performance in the Workplace, three-volume reference, covers three core areas of interest including Instructional Design and Training Delivery, Selecting and Implementing Performance Interventions, and Measurement and Evaluation.



domingo, 5 de junio de 2011

Iso 9000:2005

Iso 9000:2005

Hago una pequeña aclaración, esta no es la NTC para Colombia, es la norma original publicada por la ISO, en si es la misma norma, con los lienamientos que contiene la NTC.

NTC ISO 9001:2008

NTC ISO 9001:2008


Autores: Varios autores
Editorial: Instituto Colombiano de Normas Técnicas y Certificación,ICONTEC

Sector: 03-SERVICIOS. ORGANIZACION Y GESTION DE LA EMPRESA. ADMINISTRACION Y ORGANIZACION DE EMPRESAS. TRANSPORTE

Fecha de ratificación: 14/11/2008

Actualización:
Tercera

Reseña: ESTA NORMA ESPECIFICA LOS REQUISITOS PARA UN SISTEMA DE GESTION DE LA CALIDAD.
 
 
 

domingo, 29 de mayo de 2011

DESEMPEÑO POR COMPETENCIAS: EVALUACION DE 360º

DESEMPEÑO POR COMPETENCIAS: EVALUACION DE 360º

de ALLES, MARTHA ALICIA



Esta nueva obra de Marta Alicia Alles aborda un aspecto indispensable para el buen manejo integral de los Recursos humanos en todo tipo de organización: la medición y evaluación del desempeño del personal. Lo que fue un derecho del empleador para juzgar y premiar o castigar, es hoy un beneficio para el empleado, ya que contribuye al progreso de cu carrera, y un instrumento clave para la empresa, que le permite coordinar el capital humano con sus estrategias y su visión.

Proximamente subire la nueva edición.